BACKGROUND:
These Terms and Conditions are the standard terms which apply to the provision of fitting services by Custom Glass (“the Trader”) to customers who require window fitting services to be provided at their home. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us.
These Terms and Conditions apply where the customer is a “Consumer” as defined by the Consumer Rights Act 2015.
“Agreed Times” | means the times which You and We agree for the Fitter to have access to the Property to complete the Job [as specified in the Agreement]; |
“Agreement” | means the contract into which You and We will enter if You accept the Quotation. The Agreement will incorporate, and be subject to, these Terms and Conditions. Our standard form of Agreement is attached as Schedule 1; |
“Business” | means any business, trade, craft or profession carried on by You or any other person/organisation; |
“Consumer” | means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Trader who receives Window Fitting Services for their personal use and for purposes wholly or mainly outside the purposes of any Business; |
“Deposit” | means the deposit You may be required to pay in accordance with Clause 5; |
“Final Fee” | means the total of all sums You must pay which will be shown on the invoice issued in accordance with Clause 6 of these Terms and Conditions; |
“Job” | means the complete performance of the Fitting Services; |
“Model Cancellation Form” | means the model cancellation form attached as Schedule 2; |
“Order” | means Your initial request for Us to provide the Fitting Services as set out in Clause 4; |
“Products” | means the products required for the provision of the Fitting Services which we will supply (if any) as specified in the Agreement; |
“Property” | means Your home, as detailed in the Order and the Agreement, at which the Job is to take place; |
“Quotation” | means the quotation We give to You in accordance with Clause 4 detailing the services We will provide to You and the fees We will charge; |
“Quoted Fee” | means the fee set out in the Quotation which may change according to the actual work undertaken as set out in Clause 6 of these Terms and Conditions; |
“Start Date” | means the date You and We agree on for Us to start providing the Fitting Services as specified in the Agreement; |
“Visit” | means any occasion, scheduled or otherwise, on which the Window Fitter visits the Property to provide the Fitting Services; |
“We/Us/Our” | means the Trader and includes all employees, agents and sub-contractors of the Trader; |
“Fitter” | means Us or Our employee who will be responsible for providing the Fitting Services; |
“Fitting Services” | means the window fitting services We will provide as specified in the Agreement; |
“You/Your” | means a Consumer who is a customer of the Trader. |
will be a part of the terms of Our contract with You as a Consumer.